Legal & Compliance

Privacy Policy

Last Updated: 1st August 2026 Applies to: Manchester Gutter Pros

At Manchester Gutter Pros, we take your privacy as seriously as we take your property. We believe in plain English, transparent business practices, and keeping your data secure. This policy explains exactly what information we collect, why we need it to clean your gutters safely, and how we protect it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

01 Who We Are

For the purposes of data protection legislation, the “Data Controller” is Manchester Gutter Pros. We are a local, fully insured exterior maintenance company operating across Greater Manchester.

If you have any questions about this policy or how we handle your data, you can contact us directly at info@manchestergutterpros.co.uk or by calling 0161 000 0000.

02 The Data We Collect

We only ever collect the information strictly necessary to provide you with a quote, carry out the work safely, and process your payment. This includes:

  • Contact Details: Your name, phone number, email address, and property postcode.
  • Property Details: Information about your property type, roof height, access restrictions, and photographs of your gutters and roofline.
  • Financial Data: Billing address and payment confirmations. (Note: We do not store full credit/debit card numbers on our own systems; all card payments are processed securely via encrypted, PCI-compliant third-party gateways like Stripe or SumUp).
  • Communications: Any messages, emails, or call recordings used for training and dispute resolution.

03 How & Why We Use Your Data

Under UK GDPR, we must have a “lawful basis” for processing your data. We use your information for the following reasons:

  • To provide a quote (Pre-Contract): Using your postcode and property photos to calculate a fixed price.
  • To fulfill our contract with you: Scheduling the job, contacting you on the day of the clean, and sending your before-and-after photo proof.
  • Legal & Accounting Obligations: Generating VAT receipts and keeping financial records for HMRC.
  • Legitimate Interest: Sending you a polite, annual reminder that your gutters are likely due for their next seasonal clear (you can opt out of this at any time).

04 Our “Before & After” Photo Policy

Photo proof is a core part of our service guarantee. However, we are highly protective of your privacy regarding these images.

📸 Our Photography Promise

The before-and-after photos we take are strictly for your verification and our operational records. We will never publish photos on our website, social media, or advertising that show your house number, your face, your car registration, or any identifiable interior spaces without your explicit, written consent.

05 Landlords & Letting Agents

If you are a tenant booking a clean on behalf of your landlord, or a landlord requesting that reports go to your managing agent, we will only share the necessary job reports, photos, and invoices with the specific third party you authorize. We do not share tenant data with landlords beyond what is required for the maintenance invoice, and we never share landlord portfolios with other tenants.

06 Who Else Sees Your Data?

We do not sell, rent, or trade your data. Period. We will never pass your details to double-glazing companies, solar panel sales teams, or cold-callers. We only share data with trusted partners required to run our business:

  • Payment Processors: (e.g., Stripe, Square) to securely take your payment.
  • Accounting Software: (e.g., Xero, QuickBooks) to generate your invoices and manage our taxes.
  • Cloud Storage: Secure, encrypted UK-based servers to store your job photos and quotes.

07 How Long We Keep Your Data

We do not hold onto your data longer than legally or operationally necessary:

  • Invoices & Financial Records: Kept for 7 years as legally required by HMRC.
  • Job Photos & Quotes: Kept for 12 months after the job is completed to handle any warranty queries or disputes, after which they are permanently deleted (unless you are on an active annual maintenance contract).
  • Marketing Data: Kept until you ask us to stop (unsubscribe).

08 Your Rights Under UK GDPR

You have strict legal rights regarding your personal data. At any time, you have the right to:

  • Request Access: Ask for a copy of the personal data we hold about you.
  • Request Correction: Ask us to update any inaccurate information.
  • Request Erasure: Ask us to delete your data (the “Right to be Forgotten”), subject to HMRC retention laws for financial records.
  • Object to Marketing: Opt out of any seasonal reminder emails or SMS messages instantly.

To exercise any of these rights, simply email us at info@manchestergutterpros.co.uk. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Questions about your privacy?

If anything on this page is unclear, or if you’d like to request a copy of your data, our team is here to help.

Email: info@manchestergutterpros.co.uk
Phone: 0161 000 0000